20th January, 2020
By Paul Muers
The Motor Ombudsman has announced plans to review its four codes of practice this year. These codes are made in line with the ombudsman’s values of integrity, effectiveness, openness, accountability and professionalism.
16 December 2019
By Paul Muers
Car manufacturers are among the world’s best-known brands. They have international reputations to maintain and protect – and part of this means ensuring a consistency of experience for consumers interacting with the brand, no matter where in the world they are located.
30 October 2019
By Paul Muers
The rapid pace of development in digital technology is having a dramatic impact in multiple industries – and automotive servicing is no exception.
By Paul Muers
13th September, 2019
Integrating technology enables organisations to make better use of the data available to them, improves accuracy and enables more intelligent decision-making.
By Paul Muers
20th August, 2019
Innovative and creative digital offerings have become crucial for organisations across a wide variety of sectors. Retailers, media businesses, estate agents and more are competing to develop the most engaging mobile apps, the most novel approaches to gamification and the most appealing digital experiences.
31st July, 2019
Profitability for franchised dealerships has long been a rocky arena, and the latest figures may provide little comfort. As customers navigate economic and political uncertainty, purchasing a new vehicle understandably slips down the list of priorities.
23rd July 2019
The stage is set for a genuine revolution in electric vehicles. Environmental sustainability and climate change have never been so high on the political agenda. In May, the UK Parliament declared a climate change emergency, heavily influenced by the Extinction Rebellion protests and raft of alarming news stories regarding the health risks of air pollution.
There is no doubt that we are operating in turbulent times. Many segments of the automotive industry are experiencing major challenges.
However, pockets of stability remain. The UK used car market remained stable in the first quarter of the year, with more than two million transactions, and a 30.7% increase in demand for hybrid, plug-in hybrid and pure electric cars.
Staff training. It’s a key challenge for all organisations. But whilst training staff in the core responsibilities of their role is probably a familiar task, training staff in how to use the software associated with that role can be a newer one.
It is no secret that the continuing uncertainty around Britain’s departure from the EU is having an impact on multiple business sectors. Recent figures from the Society of Motor Manufacturers and Traders (SMMT) showed that new car registrations slumped by 3.4% in March, to their lowest level in six years.
