Covid 19 – Update from Snap-on Business Solutions
We wanted to update you on how Snap-on is responding to the challenge that is being presented to many global industries at this time. It’s important that key workers, food supply logistics, community support workers, medical providers and other critical providers can maintain continuity in their daily professions. This is why it’s vital that Snap-on supports you so you can support these important customers by keeping them mobile and their equipment operational. Snap-on is deemed to be a critical supplier to the maintenance, diagnostic and repair segments as we continue to provide equipment and services that preserve mobility and transportation. This is why we are open as usual to help you. If you require additional support then please contact us directly on our customer service helplines.
Process Automation for Improved Performance
autoVHC helps technicians to quickly and efficiently identify and categorise any additional work required through a clear eVHC process. The workflow and reporting functionalities give an easy-to-understand and fully costed summary of further items identified in the VHC that require rectification. The system provides service advisors with the details required to gain customer authorisation, helping to build customer trust that the vehicle has been professionally checked.
autoVHC’s enhanced reporting capabilities provide dealer management with opportunities for further parts and labour sales, and future visits.
autoVIEW brings your electronic vehicle health check to life with the addition of video and photo assets. Technicians use the same inspection tool to add photo or video evidence of the fault found to the VHC.
Using the same tool for both the eVHC inspection and video reduces the time and complexity of operating a separate video system.Video builds customer trust, making the sales discussion easier for service advisors, and give customers additional information to inform their purchase decision.
With its text and email reminder functionality, autoPREDICTIVE uses existing autoVHC system data to automatically engage with customers when their vehicle is due a service.
Furthermore, it generates reminders for any Amber work which has previously been identified during an eVHC but has yet to be completed. The vehicle check follow-ups continue as the need for this work to be done becomes more urgent.
Gaining an insight into the overall performance of your dealership is vital for business development. autoANALYTICS produces reporting analytics that monitor the performance of dealers and service personnel, by monitoring the number of electronic vehicle health checks completed and the associated data.
Transparent dashboards enable dealerships to set better development initiatives for teams and track eVHC activity to ensure targets are met.